re sprint services and retention deals

Sprint is trying very hard, even desperately to retain customers. They have one of the highest churn rates in the industry. New CEO Dan Hess has made it a priority to improve customer service. They have in fact dramatically improved customer service of the past two months I think. Interestingly, they are trying to retain customers by offering at least to me $150 off of a new phone if I signed another two-year contract, even if I was not eligible for a new phone for $75 credit per line. You asked for customer retention services, and see what they do. They may say that they will call you if you are cool enough. They offered me this credits two weeks ago and when I call back they said that was no longer in force. I said come on I'm very cool and they gave me the deal. By the way, have a Nextel service and it's very good. At least in Chicago suburbs.